Melody Makers receives numerous customer queries daily about lesson schedules, payment methods, and technical issues. Using Deskhero's ticket management system and AI capabilities, these queries are efficiently managed and resolved.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only reduced the response time but also ensured that the responses are accurate and helpful.
Deskhero's AI also improves the search results in the knowledge base. When customers search for information, the AI finds the most relevant content, providing customers with precise answers to their queries.
Melody Makers also uses Deskhero's REST API to integrate it with their existing systems. This integration ensures that all customer data is centralized, making it easier for the support team to access and manage customer information.
Overall, Deskhero's advanced AI capabilities have significantly improved the customer experience at Melody Makers, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of each ticket. It then generates suggested replies based on this understanding, ensuring that the responses are accurate and helpful.
How does Deskhero's AI improve the search results in the knowledge base?
Deskhero's AI uses the embeddings to find the most relevant content when a customer searches for information. This ensures that customers get precise and accurate answers to their queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with your existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Music Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
