Rhythm Route deals with a large number of customer queries every day, ranging from course details to technical issues. Deskhero's ticket management system and AI capabilities have made it possible to handle these queries efficiently and effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the response time and improved the accuracy of the responses.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the embeddings to find the most relevant content, providing customers with quick and accurate answers to their queries.
Rhythm Route also uses the REST API to integrate Deskhero with their existing systems. This integration ensures that all customer data is centralized and easily accessible, improving the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have optimized Rhythm Route's helpdesk services, resulting in higher customer satisfaction and reduced operational costs.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI improve the search results in the knowledge base?
When a customer searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This ensures that customers get quick and accurate answers to their queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with your existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Music Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
