CineMagic Studios deals with a large number of distribution inquiries and customer support requests daily. Using Deskhero's structured data lists and custom fields, they can categorize these requests effectively, making it easier for the support team to handle them.
The AI capabilities of Deskhero help in managing these tickets efficiently. The AI sorts and prioritizes tickets based on their urgency and relevance, and suggests replies based on OpenAI embeddings from previous tickets and the knowledge base.
The comprehensive search bar, powered by AI, allows the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files like distribution policies and manuals. This significantly reduces the time spent on each ticket and improves the team's productivity.
CineMagic also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest film releases and distribution news. The AI capabilities ensure that only relevant information is added to the knowledge base.
Finally, the custom email domains feature allows CineMagic to maintain a professional image in their communication with distributors and customers. The REST API also enables them to integrate Deskhero with their existing systems, providing a seamless support experience.
How does Deskhero's AI help in handling distribution inquiries?
Deskhero's AI sorts and prioritizes distribution inquiries based on their urgency and relevance. It also suggests replies based on previous tickets and the knowledge base, speeding up response times and ensuring consistent quality.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This reduces the time spent on each ticket.
What is the purpose of the website scraping feature?
The website scraping feature is used to keep the knowledge base updated with the latest film releases and distribution news. The AI ensures that only relevant information is added to the knowledge base.
* This article provides an example of how a fictive company in the Music, film and video game publication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
