GameMaster Publications receives a large number of game-related inquiries and support requests daily. With Deskhero, they can manage these tickets efficiently using the platform's kanban board and user groups. The AI capabilities help in sorting and prioritizing tickets based on their urgency and relevance.
The AI-powered comprehensive search bar allows GameMaster's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files like game manuals and FAQs. This significantly reduces the time spent on each ticket, improving the team's productivity.
Deskhero's AI also generates suggested replies for the support team, leveraging OpenAI embeddings from previous tickets and the knowledge base. This not only speeds up response times but also ensures consistency in the quality of responses.
GameMaster also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest game releases and updates. The AI capabilities ensure that only relevant information is added to the knowledge base.
Finally, the custom email domains feature allows GameMaster to maintain a professional image in their communication with customers. The custom fields feature also helps in collecting specific information from customers, which is crucial for resolving their queries.
How does Deskhero's AI help in managing game-related inquiries?
Deskhero's AI sorts and prioritizes game-related inquiries based on their urgency and relevance. It also suggests replies based on previous tickets and the knowledge base, speeding up response times and ensuring consistent quality.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This reduces the time spent on each ticket.
What is the purpose of the website scraping feature?
The website scraping feature is used to keep the knowledge base updated with the latest game releases and updates. The AI ensures that only relevant information is added to the knowledge base.
* This article provides an example of how a fictive company in the Music, film and video game publication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
