Rhythm Route offers personalized music lessons, leading to a wide range of customer queries. To manage this, they use Deskhero's ticket management feature, which is enhanced by AI capabilities. The AI suggests replies based on previous tickets and knowledge base articles, enabling the support team to respond quickly and accurately to customer queries.
Rhythm Route also uses Deskhero's AI to improve their search functionality. When a customer searches for a topic, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This helps customers find the information they need more quickly and easily.
To keep their knowledge base comprehensive and current, Rhythm Route uses Deskhero's AI to generate articles from word, powerpoint, and pdf files. This allows them to quickly create informative articles without having to manually write each one.
Rhythm Route also uses Deskhero's website scraping feature to automatically update their knowledge base with new information from their website. This ensures that their knowledge base is always up-to-date and accurate.
Finally, Rhythm Route uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless experience for their team and their customers.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve search functionality?
When a customer searches for a topic, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This helps customers find the information they need more quickly and easily.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's AI automatically scrapes your website for new information and updates the knowledge base accordingly. This ensures that your knowledge base is always up-to-date and accurate.
* This article provides an example of how a fictive company in the Music Lessons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
