Harmony Hub offers a wide range of music lessons, from guitar to piano, with customers often having unique queries about lesson details, schedules, and pricing. With Deskhero's advanced AI capabilities, Harmony Hub can quickly respond to these inquiries using AI-generated suggested replies based on previous tickets and knowledge base articles.
Deskhero's AI also enhances Harmony Hub's search functionality. When a customer searches for a topic, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find the most relevant content. This significantly reduces the time customers spend searching for information.
Harmony Hub also leverages Deskhero's AI to generate knowledge base articles from word, powerpoint, and pdf files. This allows them to quickly create comprehensive and informative articles, saving their team significant time and effort.
Additionally, Harmony Hub uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes their website for new information and updates the knowledge base accordingly.
Finally, Harmony Hub uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for both their team and their customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search functionality?
When a customer searches for a topic, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This significantly reduces the time customers spend searching for information.
How does Deskhero's website scraping feature work?
Deskhero's AI automatically scrapes your website for new information and updates the knowledge base accordingly. This ensures that your knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Music Lessons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
