Melody Makers has a large customer base with diverse needs and queries. To manage this, they use Deskhero's ticket management feature, which is enhanced by AI capabilities. The AI suggests replies based on previous tickets and knowledge base articles, allowing the support team to respond quickly and accurately to customer queries.
Melody Makers also uses Deskhero's AI to improve their search functionality. When a customer searches for a topic, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This makes it easier for customers to find the information they need.
To keep their knowledge base comprehensive and up-to-date, Melody Makers uses Deskhero's AI to generate articles from word, powerpoint, and pdf files. This saves their team time and effort, as they don't have to manually create each article.
Melody Makers also uses Deskhero's website scraping feature to automatically update their knowledge base with new information from their website. This ensures that their knowledge base is always current and accurate.
Finally, Melody Makers uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless experience for their team and their customers.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve search functionality?
When a customer searches for a topic, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This makes it easier for customers to find the information they need.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's AI automatically scrapes your website for new information and updates the knowledge base accordingly. This ensures that your knowledge base is always current and accurate.
* This article provides an example of how a fictive company in the Music Lessons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
