TuneTrust deals with a wide range of queries from artists, labels, and broadcasters about licensing, royalties, and copyright issues. Managing these queries was a challenge until they implemented Deskhero. The platform's AI capabilities help in suggesting replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to each ticket.
The custom fields feature allows TuneTrust to categorize the tickets based on the type of query, making it easier for the team to prioritize and handle the tickets. The Kanban board provides a clear overview of the ticket status, helping the team stay organized and track progress.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps the team find relevant content quickly, further speeding up the response time.
TuneTrust also uses the knowledge base feature of Deskhero to create a comprehensive repository of information. The AI capabilities of Deskhero help in generating articles from Word, PowerPoint, PDF files, and even scraped website data, making it easy to keep the knowledge base updated.
With the REST API, TuneTrust has integrated Deskhero with their existing systems, ensuring seamless data flow and improved efficiency. The advanced AI capabilities of Deskhero have not only improved the quality of customer support but also reduced the workload of the team, allowing them to focus on more strategic tasks.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It finds relevant content and sends it through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from various sources to find relevant content. This helps in providing more accurate and useful search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Music Licensing & Royalty Collection Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
