HarmonyHouse Ltd. has a vast knowledge base consisting of articles generated from word, powerpoint, pdf files, and scraped website data. However, finding relevant information from this vast knowledge base was a challenge for both the support team and the customers.
With Deskhero's comprehensive search bar and advanced AI capabilities, HarmonyHouse Ltd. has been able to make their knowledge base more user-friendly. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, enhancing the search results.
Deskhero's AI also generates suggested replies based on the knowledge base. This has not only improved the efficiency of the support team but also enabled customers to find answers to their queries on their own, improving customer self-service.
The REST API feature of Deskhero has allowed HarmonyHouse Ltd. to integrate their knowledge base with other systems, making it more accessible to customers.
Overall, Deskhero's advanced AI capabilities have significantly improved the usability and comprehensiveness of HarmonyHouse Ltd.'s knowledge base, leading to improved customer self-service and satisfaction.
How has Deskhero improved the usability of HarmonyHouse Ltd.'s knowledge base?
Deskhero's advanced AI capabilities enhance search results by finding relevant content from the knowledge base. This has made the knowledge base more user-friendly.
How does Deskhero improve customer self-service?
Deskhero's AI generates suggested replies based on the knowledge base, enabling customers to find answers to their queries on their own. This improves customer self-service.
How does the REST API feature of Deskhero benefit HarmonyHouse Ltd.?
The REST API feature of Deskhero allows HarmonyHouse Ltd. to integrate their knowledge base with other systems, making it more accessible to customers.
* This article provides an example of how a fictive company in the Music publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
