MelodyMakers receives a high volume of customer queries every day. Managing these queries and responding to them in a timely manner was a significant challenge. However, with Deskhero's AI capabilities, they have been able to improve their ticket management process and reduce response times.
Deskhero's AI analyzes the content of each ticket and categorizes it based on its context. This feature allows MelodyMakers to prioritize tickets and assign them to the appropriate support team member. As a result, the support team can respond to critical queries more quickly.
Furthermore, Deskhero's AI can generate suggested replies to customer queries. By analyzing the context of the query and the available information, the AI can suggest accurate and helpful responses. This feature has not only improved the quality of customer support but also reduced the workload of the support team.
MelodyMakers also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can identify and extract relevant information from various websites, which is then added to the knowledge base. This feature ensures that the knowledge base always contains the latest information.
Overall, Deskhero's advanced AI capabilities have significantly improved MelodyMakers' ticket management process and response times. They have improved the speed, accuracy, and quality of support, leading to higher customer satisfaction.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI enhances the ticket management process by analyzing the content of each ticket and categorizing it based on its context. This allows the support team to prioritize tickets and assign them to the appropriate team member.
How does Deskhero generate suggested replies?
Deskhero generates suggested replies by analyzing the context of the customer query and the available information. It uses OpenAI's ChatGPT to generate accurate and helpful responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero keeps the knowledge base up-to-date by using its website scraping feature. The AI can identify and extract relevant information from various websites, which is then added to the knowledge base.
* This article provides an example of how a fictive company in the Music publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
