MelodyMakers Inc. receives a high volume of customer queries daily, ranging from licensing issues to royalty payments. The company used to struggle with managing these tickets effectively, leading to delayed responses and dissatisfied customers. With Deskhero's ticket management and kanban board features, the company can now efficiently track, prioritize, and manage customer queries.
The advanced AI capabilities of Deskhero have been a game-changer for MelodyMakers Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. These embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has not only improved the efficiency of the support team but also increased the accuracy of their responses.
The custom fields and structured data lists features of Deskhero have allowed MelodyMakers Inc. to organize their customer data better. This has helped them in providing personalized support to their customers.
Overall, Deskhero's advanced AI capabilities have transformed the customer support and helpdesk services of MelodyMakers Inc., leading to improved customer satisfaction and operational efficiency.
How has Deskhero improved the response time of MelodyMakers Inc.?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. This enhances the search results, making it easier for the support team to find relevant information quickly.
How does Deskhero help in providing personalized support?
Deskhero's custom fields and structured data lists features allow companies to organize their customer data effectively. This helps in providing personalized support to customers.
* This article provides an example of how a fictive company in the Music publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
