HarmonyHouse has a vast array of music copyrights and licenses, which often leads to complex queries from artists, record labels, and other stakeholders. Using Deskhero's AI capabilities, HarmonyHouse can quickly and accurately respond to these queries by leveraging the information in their knowledge base.
The AI-powered search bar in Deskhero allows HarmonyHouse's support team to find relevant content quickly and efficiently. This feature has significantly reduced the time spent on searching for information and increased the speed of response to customer queries.
Furthermore, HarmonyHouse uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can identify and extract relevant information from various websites, which is then added to the knowledge base. This feature ensures that the knowledge base always contains the latest information.
Deskhero's AI capabilities also enable HarmonyHouse to generate suggested replies to customer queries. By analyzing the context of the query and the available information, the AI can suggest accurate and helpful responses. This feature has not only improved the quality of customer support but also reduced the workload of the support team.
Overall, Deskhero's advanced AI capabilities have transformed HarmonyHouse's knowledge base management. They have improved the speed, accuracy, and quality of support, leading to higher customer satisfaction.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allows it to find relevant content quickly and efficiently.
How does Deskhero generate suggested replies?
Deskhero generates suggested replies by analyzing the context of the customer query and the available information. It uses OpenAI's ChatGPT to generate accurate and helpful responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero keeps the knowledge base up-to-date by using its website scraping feature. The AI can identify and extract relevant information from various websites, which is then added to the knowledge base.
* This article provides an example of how a fictive company in the Music publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
