RhythmRecords Corp. deals with a large number of customer queries daily. Managing these tickets effectively was a challenge for the company. However, with Deskhero's tickets management and user groups features, they have been able to streamline their support operations.
The advanced AI capabilities of Deskhero have been instrumental in improving RhythmRecords Corp.'s response time. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has drastically reduced the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has not only improved the efficiency of the support team but also increased the accuracy of their responses.
The custom email domains feature of Deskhero has allowed RhythmRecords Corp. to provide a more personalized and professional support service to their customers.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of RhythmRecords Corp.'s customer support operations, leading to higher customer satisfaction.
How has Deskhero improved the ticket management of RhythmRecords Corp.?
Deskhero's tickets management and user groups features have allowed RhythmRecords Corp. to streamline their support operations, leading to more efficient ticket management.
How does Deskhero's AI improve the response time?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This drastically reduces the time taken to respond to customer queries.
How does the custom email domains feature of Deskhero benefit RhythmRecords Corp.?
The custom email domains feature of Deskhero allows RhythmRecords Corp. to provide a more personalized and professional support service to their customers.
* This article provides an example of how a fictive company in the Music publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
