TuneVision receives thousands of customer queries and support tickets daily. Managing these tickets manually was time-consuming and often led to delayed responses. By implementing Deskhero's advanced AI capabilities, TuneVision has been able to automate ticket management, significantly reducing response times.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allows the AI to generate suggested replies based on the context of the customer query, enabling the support team to respond more accurately and quickly.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has led to a decrease in the number of support tickets, as customers can now solve many issues by themselves using the knowledge base.
Furthermore, the AI's ability to learn from past interactions has improved over time, making its suggestions more accurate and relevant. This continuous learning capability has made the customer support process more efficient and effective.
Lastly, Deskhero's REST API has allowed TuneVision to integrate the platform with their existing systems, creating a seamless workflow for the support team.
How has Deskhero's AI improved the efficiency of TuneVision's customer support?
Deskhero's AI has automated ticket management and generated suggested replies, reducing response times. It has also enhanced the search results in the knowledge base, leading to a decrease in the number of support tickets.
How does Deskhero's AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the customer query and generate relevant replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, creating a seamless workflow for the support team.
* This article provides an example of how a fictive company in the Music Videos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
