BeatBlast's clients often have complex queries related to video production, which require detailed and accurate responses. Before implementing Deskhero, the helpdesk team struggled to manage the high volume of tickets and provide timely responses.
With Deskhero's advanced AI capabilities, BeatBlast has been able to automate the ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, helping the helpdesk team respond quickly and accurately.
The AI also enhances the search results in the knowledge base, making it easier for clients to find relevant information. This has reduced the number of tickets, as clients can now find answers to many of their questions in the knowledge base.
Over time, the AI's learning capability has improved, making its suggestions more accurate and relevant. This has made the helpdesk service more efficient and effective.
Finally, Deskhero's REST API has allowed BeatBlast to integrate the platform with their existing systems, streamlining the workflow for the helpdesk team.
How has Deskhero's AI improved BeatBlast's helpdesk services?
Deskhero's AI has automated the ticket management process and generated suggested replies, helping the helpdesk team respond quickly and accurately. It has also enhanced the search results in the knowledge base, reducing the number of tickets.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the client's query and generate relevant replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, streamlining the workflow for the helpdesk team.
* This article provides an example of how a fictive company in the Music Videos industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
