Harmony Repairs receives a wide range of customer queries, from general inquiries about their services to specific questions about instrument repairs. To manage these efficiently, they use Deskhero's AI-driven knowledge base. The AI analyzes the customer's query and provides the most relevant information from the knowledge base, reducing the need for manual intervention.
Deskhero's AI capabilities also help in generating knowledge base articles. By scraping data from Harmony Repairs' website and other online resources, the AI can generate comprehensive articles on various topics. This not only enriches the knowledge base but also ensures that the information provided is up-to-date and accurate.
Harmony Repairs also uses Deskhero's AI to suggest replies to customer queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can suggest relevant and accurate responses. This reduces the response time and improves the overall customer experience.
The AI also enhances the search results on Harmony Repairs' helpdesk. By analyzing the user's query and comparing it with the existing knowledge base, the AI provides the most relevant search results. This feature has drastically improved the self-service experience for customers, reducing the number of tickets generated for common queries.
Overall, Deskhero's AI capabilities have significantly improved Harmony Repairs' customer service. It has not only reduced the workload of their support team but also enhanced the quality of information provided to customers.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI can scrape data from your website and other online resources to generate comprehensive knowledge base articles. This ensures that the information provided is up-to-date and accurate.
How does Deskhero improve the self-service experience for customers?
Deskhero's AI analyzes the customer's query and provides the most relevant information from the knowledge base. This improves the self-service experience and reduces the number of tickets generated for common queries.
How does Deskhero's AI suggest replies to customer queries?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero's AI can suggest relevant and accurate responses. This reduces the response time and improves the overall customer experience.
* This article provides an example of how a fictive company in the Musical Instrument & Accessories Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
