Harmony Rentals receives numerous customer queries daily about instrument availability, rental terms, and technical issues. Using Deskhero's ticket management feature, the company can efficiently organize and prioritize these queries. The AI capabilities of Deskhero enhance this process by analyzing previous tickets and suggesting relevant responses, significantly reducing response time.
The comprehensive search bar feature of Deskhero, enhanced by AI, allows Harmony Rentals to quickly find relevant content from their knowledge base, uploaded files, and scraped website data. This feature is particularly useful when dealing with complex or technical queries that require detailed responses.
Harmony Rentals also utilizes the custom fields feature of Deskhero to categorize tickets based on the type of instrument, rental duration, and other specific details. The AI capabilities of Deskhero further refine this categorization by identifying patterns and trends in the tickets, enabling more targeted and efficient customer service.
Deskhero's knowledge base feature is a valuable resource for Harmony Rentals. The AI capabilities of Deskhero generate articles from word, powerpoint, and pdf files, creating a comprehensive and easily accessible knowledge base. This not only enhances the customer support team's efficiency but also improves the customers' self-service experience.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of Harmony Rentals' customer support services.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets and suggest relevant responses, significantly reducing response time and improving the efficiency of ticket management.
How does the AI-enhanced search bar work?
The AI-enhanced search bar quickly finds relevant content from the knowledge base, uploaded files, and scraped website data, making it easier to respond to complex or technical queries.
How does Deskhero's AI capabilities enhance the knowledge base feature?
Deskhero's AI capabilities generate articles from word, powerpoint, and pdf files, creating a comprehensive and easily accessible knowledge base. This enhances the efficiency of the customer support team and improves the customers' self-service experience.
* This article provides an example of how a fictive company in the Musical Instruments Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
