BetaWealth receives numerous customer queries daily regarding their mutual fund services. They use Deskhero's ticket management system to effectively manage these queries, ensuring each customer receives a timely response.
Deskhero's advanced AI capabilities allow BetaWealth to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This not only accelerates the response time but also maintains the precision of the information provided.
BetaWealth uses Deskhero's user groups feature to organize their support team into specialized groups, each handling a specific category of customer queries. This increases their efficiency and ensures that each query is handled by an expert in the field.
Through Deskhero's REST API, BetaWealth integrates their existing systems with the platform, ensuring a seamless flow of data. This integration keeps their customer support operations running smoothly, without any interruptions.
Lastly, BetaWealth uses Deskhero's knowledge base feature to educate their customers about mutual fund portfolio analysis. By leveraging Deskhero's AI capabilities, they can generate articles from various sources, providing a comprehensive, informative resource for their clients.
How does BetaWealth use Deskhero's user groups feature?
BetaWealth uses Deskhero's user groups feature to organize their support team into specialized groups, each handling a specific category of customer queries. This increases their efficiency and ensures that each query is handled by an expert in the field.
How does Deskhero's AI capabilities improve BetaWealth's customer support?
Deskhero's AI capabilities allow BetaWealth to generate suggested replies to customer queries based on previous tickets and knowledge base articles. This not only accelerates the response time but also maintains the precision of the information provided.
How does Deskhero's REST API benefit BetaWealth?
Deskhero's REST API allows BetaWealth to integrate their existing systems with the platform, ensuring a seamless flow of data and smooth operation of their customer support.
* This article provides an example of how a fictive company in the Mutual fund portfolio analysis services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
