GammaFinance handles a large volume of customer queries daily, related to their mutual fund analysis services. They use Deskhero's ticket management system to efficiently manage these queries, ensuring prompt responses to all customers.
Deskhero's advanced AI capabilities enable GammaFinance to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the response time and ensures the accuracy of the information provided.
GammaFinance uses Deskhero's custom fields feature to categorize customer queries, making it easier for their support team to prioritize and handle tickets. The AI-powered comprehensive search bar further enhances their efficiency by quickly finding relevant content.
Deskhero's REST API allows GammaFinance to integrate their existing systems with the platform, ensuring seamless data exchange. This integration enables them to keep their customer support operations running smoothly, without any disruptions.
Finally, GammaFinance uses Deskhero's knowledge base feature to educate their customers about mutual fund portfolio analysis. The AI capabilities of Deskhero enable them to generate articles from various sources like Word, PowerPoint, PDF files, and even scraped website data, providing a rich, informative resource for their customers.
How does Deskhero's AI capabilities enhance GammaFinance's customer support?
Deskhero's AI capabilities allow GammaFinance to generate suggested replies to customer queries based on previous tickets and knowledge base articles. This significantly reduces the response time and ensures the accuracy of the information provided.
How does GammaFinance use Deskhero's custom fields feature?
GammaFinance uses Deskhero's custom fields feature to categorize customer queries, making it easier for their support team to prioritize and handle tickets.
How does Deskhero's REST API benefit GammaFinance?
Deskhero's REST API allows GammaFinance to integrate their existing systems with the platform, ensuring seamless data exchange and smooth operation of their customer support.
* This article provides an example of how a fictive company in the Mutual fund portfolio analysis services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
