Gamma Mutual Funds, a well-established investment company, wanted to improve their customer support services by leveraging their website content. They turned to Deskhero for its advanced AI capabilities and website scraping feature.
Deskhero scraped Gamma Mutual Funds' website, gathering all the relevant information. This data was then structured and categorized, making it easily accessible to the customer support team.
Gamma Mutual Funds also utilized Deskhero's advanced AI capabilities. The AI used OpenAI Embeddings from the scraped website data, previous tickets, and knowledge base articles to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, improving the efficiency of the customer support team.
The AI-enhanced search bar also used the OpenAI Embeddings to provide the customer support team with relevant search results. This allowed the team to quickly find the information they needed, further improving efficiency.
Overall, Deskhero's AI-enhanced website scraping transformed Gamma Mutual Funds' customer support process, improving efficiency and enhancing customer satisfaction.
How did Deskhero's AI capabilities improve the efficiency of Gamma Mutual Funds' customer support team?
Deskhero's AI used OpenAI Embeddings from the scraped website data, previous tickets, and knowledge base articles to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time taken to respond to customer inquiries.
How did the AI-enhanced search bar improve efficiency?
The AI-enhanced search bar used OpenAI Embeddings to provide the customer support team with relevant search results. This allowed the team to quickly find the information they needed, improving efficiency.
What is website scraping?
Website scraping is a technique used to extract large amounts of data from websites. In the context of Deskhero, it is used to gather relevant information from a company's website, which is then made accessible to the customer support team.
* This article provides an example of how a fictive company in the Mutual Funds and Hedge Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
