Beta Hedge Funds, a prominent hedge fund management company, was dealing with a large volume of repetitive customer inquiries. To address this issue, the company decided to implement Deskhero's AI-powered knowledge base.
Deskhero's knowledge base allowed Beta Hedge Funds to create a comprehensive repository of information. The company uploaded files like policies, manuals, and presentations, which were then converted into knowledge base articles.
Deskhero's advanced AI capabilities were used to enhance the knowledge base. The AI used OpenAI Embeddings from the uploaded files and previous tickets to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, reducing the workload of the customer support team.
The AI also enhanced the search results in the knowledge base, providing customers with relevant information quickly and efficiently. This significantly reduced the number of repetitive inquiries, freeing up the customer support team to focus on more complex issues.
Overall, Deskhero's AI-powered knowledge base transformed Beta Hedge Funds' customer support process, improving efficiency and enhancing customer satisfaction.
How did Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI used OpenAI Embeddings from the uploaded files and previous tickets to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, reducing the workload of the customer support team.
How did the AI-powered knowledge base reduce the number of repetitive inquiries?
The AI-enhanced search results in the knowledge base provided customers with relevant information quickly and efficiently. This reduced the number of repetitive inquiries, freeing up the customer support team to focus on more complex issues.
What types of files can be uploaded to the knowledge base?
You can upload various types of files to the knowledge base, including policies, manuals, and presentations. These files are then converted into knowledge base articles.
* This article provides an example of how a fictive company in the Mutual Funds and Hedge Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
