GammaCapital deals with a high volume of customer support tickets daily. Managing these tickets efficiently is crucial for maintaining their high level of customer satisfaction. To achieve this, they use Deskhero's advanced AI capabilities.
The AI system leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to the support team. This not only speeds up the response time but also ensures that the customers receive accurate and consistent information.
GammaCapital also uses Deskhero's user groups and kanban board features to organize their support team and manage the workflow. The AI system helps to categorize the tickets based on their content, allowing the support team to prioritize and handle them more efficiently.
Furthermore, GammaCapital uses Deskhero's custom email domains feature to maintain their professional image and ensure that their communications are secure and reliable.
By leveraging Deskhero's AI capabilities, GammaCapital has been able to significantly improve their ticket management and customer support efficiency, leading to higher customer satisfaction and retention rates.
How does Deskhero's AI system improve the ticket management?
Deskhero's AI system uses OpenAI embeddings to suggest relevant responses based on previous tickets and other data sources. This helps to speed up the response time and ensures that the customers receive accurate and consistent information.
How does GammaCapital use Deskhero's user groups and kanban board features?
GammaCapital uses these features to organize their support team and manage the workflow. The AI system helps to categorize the tickets, allowing the team to prioritize and handle them more efficiently.
What is the benefit of using Deskhero's custom email domains feature?
This feature allows GammaCapital to maintain their professional image and ensure that their communications are secure and reliable.
* This article provides an example of how a fictive company in the Mutual funds investment advice and management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
