NailArtPro receives hundreds of customer queries daily, ranging from product inquiries to technical support. To manage this volume, the company uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero help categorize and prioritize these tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
The AI also enhances the search functionality of NailArtPro's knowledge base. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can find relevant content quickly and accurately. This feature has significantly improved the efficiency of the customer support team, reducing the time spent on searching for solutions.
NailArtPro also uses Deskhero's AI to generate suggested replies for customer queries. The AI analyzes the context of the query and suggests the most appropriate response, saving time for the support team and improving the consistency of responses.
Furthermore, the AI capabilities of Deskhero have been instrumental in maintaining the quality of NailArtPro's knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always up-to-date with the latest information.
Finally, the REST API provided by Deskhero allows NailArtPro to integrate the platform with other systems, further enhancing the efficiency of their operations.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then categorizes and prioritizes them based on their urgency and relevance.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content quickly and accurately.
How does Deskhero's AI generate suggested replies?
The AI analyzes the context of the customer query and suggests the most appropriate response based on previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Nail Art Designing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
