GlamNails receives numerous customer queries every day regarding their nail art designs and services. To handle this influx, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in sorting these tickets based on their importance and relevance, ensuring that high-priority issues are addressed first.
Deskhero's AI also enhances the search functionality of GlamNails' knowledge base. Using OpenAI Embeddings from previous tickets and knowledge base articles, the AI can quickly find relevant content, thereby reducing the time spent by the customer support team in searching for solutions.
To provide consistent and accurate responses to customer queries, GlamNails uses Deskhero's AI to generate suggested replies. The AI analyzes the context of the query and suggests the most suitable response, thereby improving the efficiency of the customer support team.
Additionally, GlamNails uses Deskhero's AI to maintain the quality of its knowledge base. The AI can create articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest information.
Lastly, GlamNails leverages the REST API provided by Deskhero to integrate the platform with other systems, enhancing the overall efficiency of their operations.
How does Deskhero's AI sort tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then sorts them based on their importance and relevance.
How does the AI-enhanced search function work?
The AI-enhanced search function uses OpenAI Embeddings from previous tickets and knowledge base articles to quickly find relevant content.
How does Deskhero's AI generate suggested replies?
The AI analyzes the context of the customer query and suggests the most suitable response based on previous tickets and knowledge base articles.
* This article provides an example of how a fictive company in the Nail Art Designing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
