NailArtistry offers a wide range of unique nail art products, attracting a niche customer base. As a result, they receive a variety of customer queries, from product inquiries to creative advice. Managing these diverse queries was a challenge.
Deskhero's structured data lists and custom fields allowed NailArtistry to categorize and manage their tickets effectively. The Kanban board provided a visual overview of all tickets, making it easier to track progress and prioritize tasks.
However, the real game-changer was Deskhero's advanced AI capabilities. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the AI could suggest relevant replies to customer queries. This not only improved response times but also ensured consistent and accurate information.
The comprehensive search bar, powered by AI, made it easy for the support team to find relevant information quickly. This was particularly useful when dealing with creative advice queries that required referencing multiple sources.
Overall, Deskhero's AI capabilities transformed NailArtistry's customer support operations, leading to improved efficiency and higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to search across all the data in the system, including tickets, knowledge base articles, and uploaded files. It provides relevant results quickly, making it easier to find the needed information.
How does Deskhero help manage tickets?
Deskhero provides structured data lists and custom fields to categorize and manage tickets. The Kanban board provides a visual overview of all tickets, making it easier to track progress and prioritize tasks.
* This article provides an example of how a fictive company in the Nail Care Products Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
