PolishPerfect has a comprehensive product catalog, with hundreds of different nail polish colors and nail care products. Customers often have questions about product details, usage instructions, and safety information. To address this, PolishPerfect maintains a detailed knowledge base.
However, managing and updating the knowledge base was a time-consuming task. Moreover, customers often had difficulty finding the information they needed, leading to an increase in support tickets.
With Deskhero, PolishPerfect was able to automate the management of their knowledge base. Deskhero's AI capabilities could generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website. This significantly reduced the time spent on managing the knowledge base.
The AI also enhanced the search functionality of the knowledge base. By leveraging OpenAI embeddings, it could provide more relevant search results, making it easier for customers to find the information they needed. This led to a decrease in support tickets and an increase in customer satisfaction.
Finally, the custom email domains feature allowed PolishPerfect to maintain a consistent brand image in all their customer communications. This, combined with the improved knowledge base, helped PolishPerfect provide a superior customer experience.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the website. This automates the process of updating and managing the knowledge base.
How does the AI enhance the search functionality of the knowledge base?
The AI leverages OpenAI embeddings to provide more relevant search results. This makes it easier for customers to find the information they need, reducing the number of support tickets.
What is the benefit of the custom email domains feature?
The custom email domains feature allows companies to maintain a consistent brand image in all their customer communications. This helps improve the customer experience.
* This article provides an example of how a fictive company in the Nail Care Products Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
