FiberRope Inc. receives numerous customer inquiries daily, ranging from product details, usage instructions, to troubleshooting common issues. The company uses Deskhero's AI capabilities to handle these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this information through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures consistency in the quality of responses. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also help FiberRope Inc. in managing their knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier to keep the knowledge base updated with the latest information. This has significantly reduced the time and effort required to maintain the knowledge base.
Furthermore, the AI's ability to scrape data from the company's website provides an additional source of information for generating responses. This feature is particularly useful for addressing queries related to recent updates or changes in the company's products or policies.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of FiberRope Inc.'s customer support and helpdesk services. The company has reported increased customer satisfaction and reduced response times since implementing these features.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this information through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to improve the relevance of search results. It considers information from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Natural Fiber Rope Manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
