NaturalCord Co. has a large customer base, resulting in a high volume of helpdesk tickets. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket.
This information is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to each ticket but also ensures that the responses are accurate and consistent.
Deskhero's AI also enhances the company's search capabilities. The support team can easily find relevant information using the comprehensive search bar, which is powered by the AI. This has significantly reduced the time taken to resolve tickets.
Moreover, the AI's ability to scrape data from the company's website provides an additional source of information for resolving tickets. This feature is particularly useful for addressing queries related to recent updates or changes in the company's products or policies.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of NaturalCord Co.'s helpdesk services. The company has reported a decrease in ticket resolution time and an increase in customer satisfaction since implementing these features.
How does Deskhero's AI manage helpdesk tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket. This information is then used to generate suggested replies.
How does Deskhero's AI enhance the company's search capabilities?
The AI uses OpenAI Embeddings to improve the relevance of search results. It considers information from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
How does Deskhero's AI use data from the company's website?
Deskhero's AI can scrape data from the company's website. This data is then used as an additional source of information for generating suggested replies and enhancing search results.
* This article provides an example of how a fictive company in the Natural Fiber Rope Manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
