GasFlow Inc. has a large customer base and receives numerous support tickets daily. Managing these tickets was a challenge until they adopted Deskhero. The platform's ticket management feature helped them organize and prioritize tickets effectively, improving their response times.
With the help of Deskhero's advanced AI capabilities, GasFlow Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enabled the AI to find relevant content and generate suggested replies, significantly reducing the time taken to resolve tickets.
Deskhero's AI also enhanced the search results in their knowledge base. Customers could find solutions to their problems faster, reducing the number of tickets raised.
The custom fields feature allowed GasFlow Inc. to capture specific information about each ticket. This data was used by the AI to provide more accurate and personalized responses.
GasFlow Inc. also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensured that all customer data was readily available for the AI to use.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to craft responses, thereby improving response times.
Can Deskhero's AI provide personalized responses?
Yes, Deskhero's AI can provide personalized responses. It uses the data captured in custom fields to understand the specifics of each ticket and provide a personalized response.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This ensures that all customer data is readily available for the AI to use.
* This article provides an example of how a fictive company in the Natural Gas Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
