NaturalGas Direct had a comprehensive knowledge base, but customers often struggled to find relevant information. Implementing Deskhero solved this problem. The platform's comprehensive search bar made it easier for customers to find what they were looking for.
Deskhero's advanced AI capabilities further enhanced the efficiency of the knowledge base. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to improve search results. This made it easier for customers to find solutions to their problems, reducing the number of tickets raised.
The AI also generated suggested replies based on the knowledge base articles. This helped the support team respond to tickets faster and more accurately.
NaturalGas Direct used Deskhero's custom fields feature to capture specific information about each ticket. This data was used by the AI to provide more accurate and personalized responses.
The company also used Deskhero's REST API to integrate the platform with their existing systems. This ensured that all customer data was readily available for the AI to use.
How does Deskhero's AI improve the efficiency of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various resources to enhance search results in the knowledge base. This makes it easier for customers to find solutions to their problems, reducing the number of tickets raised.
Can Deskhero's AI generate suggested replies based on the knowledge base?
Yes, Deskhero's AI can generate suggested replies based on the knowledge base articles. This helps the support team respond to tickets faster and more accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This ensures that all customer data is readily available for the AI to use.
* This article provides an example of how a fictive company in the Natural Gas Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
