EcoEnergy Solutions receives a high volume of support requests daily. To manage these efficiently, they implemented Deskhero. The platform's kanban board feature helped them visualize the status of all tickets and manage their workflow better.
Deskhero's advanced AI capabilities played a crucial role in improving EcoEnergy's customer support. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only improved response times but also ensured consistent quality in responses.
The AI also enhanced the search results in the knowledge base. Customers could find solutions to their problems faster, reducing the need for support intervention.
Using Deskhero's custom email domains feature, EcoEnergy was able to maintain a professional image in their communications. The AI used this feature to send automated responses to common queries, freeing up the support team to handle more complex issues.
EcoEnergy also used Deskhero's REST API to integrate the platform with their existing CRM system. This allowed the AI to access customer data and provide personalized responses.
How does Deskhero's AI help in managing high volumes of support requests?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies. This reduces the time taken to respond to tickets, enabling the support team to manage high volumes of requests efficiently.
Can Deskhero's AI send automated responses?
Yes, Deskhero's AI can send automated responses to common queries. It uses the custom email domains feature to maintain a professional image in these communications.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero provides a REST API that allows it to be integrated with a CRM system. This enables the AI to access customer data and provide personalized responses.
* This article provides an example of how a fictive company in the Natural Gas Distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
