GasLine Inc. receives numerous customer queries and complaints daily. With Deskhero, they have been able to categorize these tickets efficiently using custom fields and user groups. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to tickets.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has resulted in a significant reduction in resolution time, improving customer satisfaction.
GasLine Inc. also uses Deskhero's knowledge base feature to generate articles from word, powerpoint, and pdf files. The AI capabilities of Deskhero analyze these documents and suggest relevant content, making it easier for the support team to create comprehensive and informative articles.
With Deskhero's website scraping feature, GasLine Inc. can keep their knowledge base updated with the latest information from relevant websites. The AI capabilities of Deskhero analyze this data and suggest updates to the knowledge base articles, ensuring that the support team always has the most up-to-date information.
Overall, the advanced AI capabilities of Deskhero have enabled GasLine Inc. to improve their customer support services significantly. They have been able to reduce ticket resolution time, improve customer satisfaction, and keep their knowledge base updated with the latest information.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this data to find relevant content and generates suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the data from previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses this analysis to enhance search results, making it easier to find relevant information quickly.
How does Deskhero's AI help in updating the knowledge base?
Deskhero's AI analyzes the data from uploaded files and scraped website data. It suggests relevant content for knowledge base articles and updates to existing articles, ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Natural Gas Pipelines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
