Herbal Harmony receives a high volume of customer queries regarding their products, usage instructions, and health benefits. The company uses Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also uses Deskhero's custom fields to categorize tickets based on product type, customer issue, and priority level. This allows the support team to quickly identify and address high-priority tickets.
Deskhero's knowledge base feature is used by Herbal Harmony to create a comprehensive repository of information about their products. The AI capabilities of Deskhero automatically generate articles from uploaded files like product manuals and policies. This not only saves time but also ensures that the information is accurate and up-to-date.
Herbal Harmony also leverages Deskhero's website scraping feature to gather information about the latest trends in the natural remedies industry. This information is used to update the knowledge base and provide customers with the most current advice.
Finally, Herbal Harmony uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless experience for both the support team and customers.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time taken to draft a response.
How does Deskhero ensure the accuracy of the knowledge base articles?
Deskhero's AI generates articles from uploaded files like product manuals and policies, ensuring that the information is accurate and up-to-date.
How does Herbal Harmony use Deskhero's website scraping feature?
Herbal Harmony uses Deskhero's website scraping feature to gather information about the latest trends in the natural remedies industry. This information is used to update the knowledge base and provide customers with the most current advice.
* This article provides an example of how a fictive company in the Natural Remedies Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
