NatureShots Studios receives a high volume of customer inquiries regarding their photography workshops, print orders, and gallery visits. Handling these manually was becoming increasingly challenging. With Deskhero's AI-powered ticket management system, they have been able to automate the response process, improving their efficiency and response times.
The custom fields feature allows NatureShots to categorize inquiries, helping the AI understand the context and provide more accurate responses. The custom email domains feature keeps all customer communication centralized, simplifying management and tracking for the support team.
NatureShots has a rich repository of articles, guides, and tutorials related to nature photography. By uploading these to Deskhero, they are converted into knowledge base articles. The AI uses these articles to answer customer queries, freeing up the support team to handle more complex issues.
The website scraping feature keeps the knowledge base updated with the latest information from relevant websites. This ensures the AI has the most current data to generate responses.
Finally, the AI-powered comprehensive search bar makes it easy for both the support team and customers to find relevant information quickly. The AI enhances search results using embeddings from the knowledge base articles, tickets, and scraped website data.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to understand the context of the query. It then generates a suggested reply based on this information.
How does the website scraping feature work?
The website scraping feature automatically extracts relevant information from specified websites and adds it to the knowledge base. This ensures that the AI always has the most recent data to generate responses.
Can the AI handle complex queries?
Yes, the AI is designed to handle complex queries. However, if it is unable to generate a satisfactory response, the query is forwarded to a human support agent for further assistance.
* This article provides an example of how a fictive company in the Nature & Wildlife Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
