WildLens Photography receives numerous queries daily from customers regarding their photography tours, equipment rentals, and photo prints. Managing these inquiries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to streamline this process by using the AI-powered ticket management system. The system leverages OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing the response time.
The company also utilizes the custom fields feature to categorize inquiries based on their nature. This allows the AI to understand the context better and provide more accurate responses. The custom email domains feature helps keep all customer communication in one place, making it easier for the support team to manage and track.
Deskhero's knowledge base feature has been particularly beneficial for WildLens Photography. The company has a vast collection of articles, manuals, and guides related to wildlife photography. By uploading these documents to Deskhero, they are automatically converted into knowledge base articles. The AI then uses these articles to answer customer queries, saving the support team valuable time.
With the website scraping feature, WildLens Photography is able to keep their knowledge base updated with the latest information from relevant websites. This ensures that the AI always has the most recent data to generate responses.
Lastly, the comprehensive search bar powered by AI has made it easier for both the support team and customers to find relevant information quickly. The AI enhances the search results by using the embeddings from the knowledge base articles, tickets, and scraped website data.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to understand the context of the query. It then generates a suggested reply based on this information.
How does the website scraping feature work?
The website scraping feature automatically extracts relevant information from specified websites and adds it to the knowledge base. This ensures that the AI always has the most recent data to generate responses.
Can the AI handle complex queries?
Yes, the AI is designed to handle complex queries. However, if it is unable to generate a satisfactory response, the query is forwarded to a human support agent for further assistance.
* This article provides an example of how a fictive company in the Nature & Wildlife Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
