SeaGuard Nautical Solutions receives numerous customer queries daily about product specifications, installation procedures, and maintenance guidelines. The company uses Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This significantly reduces the time spent by customer support agents on each ticket, allowing them to handle more queries in a day.
The company also uses Deskhero's AI-powered search function to quickly find relevant information from their vast database of knowledge base articles, manuals, and website content. This feature enables customer support agents to provide accurate information to customers in a timely manner, thereby improving customer satisfaction.
Deskhero's AI capabilities also help SeaGuard Nautical Solutions in managing their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easier for the company to keep their knowledge base updated with the latest information.
Furthermore, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team. This integration further enhances the efficiency of their customer support process.
With Deskhero's advanced AI capabilities, SeaGuard Nautical Solutions has been able to significantly improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI-powered search function work?
Deskhero's AI-powered search function uses OpenAI Embeddings to find relevant content from the company's database of knowledge base articles, manuals, and website content. This allows customer support agents to quickly find the information they need to answer customer queries.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for companies to keep their knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Nautical Line and Fender Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
