MarinePro Fender Systems has a vast repository of product manuals, installation guides, and maintenance instructions. The company uses Deskhero's AI capabilities to automatically generate knowledge base articles from these documents. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
The company also uses Deskhero's AI-powered search function to quickly find relevant information from their knowledge base and website content. This feature enables customer support agents to provide accurate and timely responses to customer queries, thereby improving customer satisfaction.
Furthermore, MarinePro Fender Systems uses Deskhero's AI to generate suggested replies for customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This significantly reduces the time spent by customer support agents on each ticket, allowing them to handle more queries in a day.
By integrating Deskhero's REST API with their existing systems, the company has created a seamless workflow for their customer support team. This integration further enhances the efficiency of their customer support process.
With Deskhero's advanced AI capabilities, MarinePro Fender Systems has been able to improve their knowledge management process and customer support service.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles by extracting information from Word, PowerPoint, and PDF files. This makes it easier for companies to keep their knowledge base updated with the latest information.
How does Deskhero's AI-powered search function improve customer support service?
Deskhero's AI-powered search function enables customer support agents to quickly find relevant information from the company's knowledge base and website content. This allows them to provide accurate and timely responses to customer queries, thereby improving customer satisfaction.
How does Deskhero's AI generate suggested replies for customer queries?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent by customer support agents on each ticket, allowing them to handle more queries in a day.
* This article provides an example of how a fictive company in the Nautical Line and Fender Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
