Maritime Innovations has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. The company uses Deskhero's advanced AI capabilities to manage this knowledge base effectively.
The AI analyzes the content of these articles and uses OpenAI Embeddings to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies to customer queries, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from the knowledge base. The search bar uses the same AI technology to enhance search results, providing quick and accurate information to the support team.
Maritime Innovations also uses Deskhero's custom email domains and user groups features to categorize customer queries and responses more effectively. This feature, combined with the AI capabilities, allows the support team to provide personalized and accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and accessibility of Maritime Innovations' knowledge base, leading to improved customer support and satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI analyzes the content of the knowledge base articles and uses OpenAI Embeddings to find relevant content. This content is then used to suggest replies to customer queries and enhance search results.
How does the AI-powered search bar enhance search results?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, providing quick access to relevant information from the knowledge base and other sources.
How does Deskhero improve the quality of customer support?
Deskhero improves the quality of customer support by providing quick and accurate replies to customer queries, categorizing queries and responses effectively, and integrating with existing systems.
* This article provides an example of how a fictive company in the Naval architecture services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
