Nautical Engineering Solutions receives a high volume of customer queries daily regarding their services. The company uses Deskhero's ticket management system to organize these queries and the advanced AI capabilities to suggest relevant replies.
The AI analyzes the content of the tickets and leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant sources to suggest an appropriate reply. This feature has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information from the knowledge base, uploaded files, and scraped website data. This feature has improved the accuracy of their responses and further reduced response times.
Nautical Engineering Solutions also uses Deskhero's custom fields and user groups features to categorize customer queries more effectively. This feature, combined with the AI capabilities, allows the support team to provide personalized and accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Nautical Engineering Solutions' customer support, leading to improved customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of the customer query and leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant sources to suggest an appropriate reply.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, providing quick access to relevant information from various sources like the knowledge base, uploaded files, and scraped website data.
How does Deskhero improve the efficiency of customer support?
Deskhero improves the efficiency of customer support by providing quick and accurate replies to customer queries, categorizing queries and responses effectively, and integrating with existing systems.
* This article provides an example of how a fictive company in the Naval architecture services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
