Oceanic Designs receives numerous customer queries daily regarding their ship designs, technical specifications, and other related services. The company uses Deskhero's ticket management system to organize these queries. The advanced AI capabilities of Deskhero analyze the content of these tickets, leveraging OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies.
The AI-powered comprehensive search bar has been a game-changer for Oceanic Designs. It utilizes the same AI technology to enhance search results, providing the support team with quick access to relevant information from the knowledge base, uploaded files, and scraped website data.
Oceanic Designs also uses Deskhero's custom fields and user groups features to categorize customer queries more effectively. This feature, combined with the AI capabilities, allows the support team to provide personalized and accurate responses to customer queries in record time.
The company has also benefited greatly from Deskhero's REST API. It has allowed them to integrate Deskhero with their existing systems, further enhancing the efficiency of their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed the way Oceanic Designs handles customer support, improving response times, accuracy, and customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of the customer query and leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant sources to suggest an appropriate reply.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, providing quick access to relevant information from various sources like the knowledge base, uploaded files, and scraped website data.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, enhancing the efficiency of customer support services.
* This article provides an example of how a fictive company in the Naval architecture services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
