SkyGuide Technologies uses Deskhero's AI to generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and scraped website data. This feature allows them to create a comprehensive knowledge base, enhancing product knowledge among their support team and customers.
The company also leverages Deskhero's AI to analyze previous tickets and generate suggested replies. This not only reduces the time spent on each ticket but also ensures that the responses are accurate and consistent.
Deskhero's advanced search bar, powered by AI, enables SkyGuide's support team to quickly find relevant information. The AI also enhances the accuracy of search results, ensuring that the team has access to the most relevant and accurate information.
SkyGuide uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The Kanban board provides a visual overview of the ticket workflow, helping the team manage their workload effectively.
By leveraging Deskhero's AI capabilities, SkyGuide Technologies has been able to enhance product knowledge, improve response times, and increase customer satisfaction.
How does SkyGuide use Deskhero's AI to enhance product knowledge?
SkyGuide uses Deskhero's AI to generate knowledge base articles from various sources, enhancing product knowledge among their support team and customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets to find relevant content, which is then used to generate suggested replies.
How does SkyGuide use Deskhero's custom fields and structured data lists?
SkyGuide uses these features to categorize and prioritize tickets, making it easier to manage their workflow and respond to customer queries efficiently.
* This article provides an example of how a fictive company in the Navigation Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
