NavEquip Inc. receives hundreds of customer queries daily, ranging from product usage instructions to troubleshooting requests. They utilize Deskhero's advanced AI capabilities to manage these tickets efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero generates suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances NavEquip's search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require in-depth knowledge of the products.
NavEquip also uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature allows them to quickly build a comprehensive knowledge base, which is crucial for both their support team and customers.
The custom fields and structured data lists provided by Deskhero enable NavEquip to categorize and prioritize tickets effectively. The Kanban board offers a visual representation of the ticket workflow, making it easier for the team to track progress and manage workload.
Overall, Deskhero's AI capabilities have significantly improved NavEquip's customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI capabilities to analyze the content and context of search queries, providing more accurate and relevant results.
How does NavEquip use Deskhero's custom fields and structured data lists?
NavEquip uses these features to categorize and prioritize tickets, making it easier to manage their workflow and respond to customer queries efficiently.
* This article provides an example of how a fictive company in the Navigation Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
