SeaPath Ltd. uses Deskhero's AI capabilities to anticipate common customer queries and provide proactive support. By analyzing previous tickets and knowledge base articles, the AI can predict potential issues and generate preemptive responses, reducing the number of incoming tickets.
The company also leverages Deskhero's AI to generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and scraped website data. This feature enables them to keep their knowledge base up-to-date with the latest product information and troubleshooting guides.
Deskhero's advanced search bar, powered by AI, allows SeaPath's support team to quickly find relevant information, enhancing their efficiency and reducing response times. The AI also improves the accuracy of search results, ensuring that the team has access to the most relevant information.
SeaPath uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The Kanban board provides a visual overview of the ticket workflow, enabling the team to manage their workload effectively.
By leveraging Deskhero's AI capabilities, SeaPath Ltd. has been able to provide proactive customer support, reduce ticket volumes, and improve overall customer satisfaction.
How does Deskhero's AI help in providing proactive customer support?
Deskhero's AI analyzes previous tickets and knowledge base articles to predict potential issues and generate preemptive responses, reducing the number of incoming tickets.
How does SeaPath keep their knowledge base up-to-date?
SeaPath uses Deskhero's AI capabilities to generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and scraped website data.
How does Deskhero's advanced search bar enhance the efficiency of SeaPath's support team?
Deskhero's advanced search bar, powered by AI, allows the support team to quickly find relevant information, reducing response times and improving the accuracy of search results.
* This article provides an example of how a fictive company in the Navigation Equipment Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
