NetCable Solutions receives a large volume of customer queries daily, ranging from simple installation questions to complex troubleshooting requests. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has not only reduced the time taken to respond to customer queries but also improved the quality of responses.
The company also leverages Deskhero's AI to enhance search results. When a customer submits a query, the AI uses OpenAI Embeddings to find the most relevant content from the company's vast knowledge base and previous tickets. This ensures that customers receive accurate and helpful information quickly, improving overall customer satisfaction.
Deskhero's website scraping feature is particularly useful for NetCable Solutions. The company's website contains a wealth of information about their products and services. By scraping this data and integrating it into the AI's knowledge base, Deskhero can provide even more precise and comprehensive responses to customer queries.
NetCable Solutions also uses Deskhero's custom fields and user groups features to categorize and manage customer queries efficiently. The AI capabilities help in automatically sorting tickets based on their content, making it easier for the support team to prioritize and handle them.
Overall, Deskhero's advanced AI capabilities have transformed NetCable Solutions' customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the quality of customer support responses?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and other resources. This ensures that the generated responses are accurate and helpful, thereby improving the quality of customer support.
How does Deskhero's website scraping feature benefit NetCable Solutions?
NetCable Solutions' website contains a lot of useful information about their products and services. Deskhero's website scraping feature integrates this information into the AI's knowledge base, allowing it to provide more comprehensive responses to customer queries.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI helps in automatically categorizing and sorting tickets based on their content. This makes it easier for the support team to prioritize and handle the queries, thereby improving the efficiency of their operations.
* This article provides an example of how a fictive company in the Network cabling and wiring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
