CableConnect Ltd. receives numerous customer queries each day, covering a wide spectrum of topics. With Deskhero's AI capabilities, they can now automatically generate suggested replies based on previous tickets, knowledge base articles, and other relevant content. This has significantly reduced the response time and improved the quality of responses.
The company also leverages Deskhero's AI to enhance search results. When a customer submits a query, the AI uses OpenAI Embeddings to find the most relevant content from the company's extensive knowledge base and previous tickets. This ensures that customers receive accurate and helpful information promptly, improving overall customer satisfaction.
Deskhero's website scraping feature is particularly beneficial for CableConnect Ltd. The company's website contains a wealth of information about their products and services. By scraping this data and integrating it into the AI's knowledge base, Deskhero can provide even more precise and comprehensive responses to customer queries.
CableConnect Ltd. also uses Deskhero's custom fields and user groups features to efficiently categorize and manage customer queries. The AI capabilities assist in automatically sorting tickets based on their content, facilitating the support team to prioritize and handle them effectively.
In summary, Deskhero's advanced AI capabilities have revolutionized CableConnect Ltd.'s customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the quality of customer support responses?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and other resources. This ensures that the generated responses are accurate and helpful, thereby improving the quality of customer support.
How does Deskhero's website scraping feature benefit CableConnect Ltd.?
CableConnect Ltd.'s website contains a lot of useful information about their products and services. Deskhero's website scraping feature integrates this information into the AI's knowledge base, allowing it to provide more comprehensive responses to customer queries.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI assists in automatically categorizing and sorting tickets based on their content. This facilitates the support team to prioritize and handle the queries effectively, thereby improving the efficiency of their operations.
* This article provides an example of how a fictive company in the Network cabling and wiring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
