Connectivity Solutions Ltd. uses Deskhero's AI capabilities to manage their global helpdesk services. The AI feature uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This enables the company to provide quick and accurate responses to customer queries, improving customer satisfaction.
The company uses the user groups feature to organize their support agents based on expertise and region. This ensures that tickets are assigned to the most suitable agent, improving resolution times.
Connectivity Solutions Ltd. uses the kanban board feature to track the progress of tickets. The AI capabilities of Deskhero enhance this feature by predicting the time required to resolve a ticket based on historical data, helping the company to manage their resources more effectively.
The company uses Deskhero's REST API to integrate the platform with their inventory management system. This allows support agents to quickly check the availability of replacement parts, reducing the time taken to resolve hardware issues.
Finally, the company uses the comprehensive search bar feature to quickly find relevant information. The AI capabilities enhance the search results, making it easier for support agents to find the information they need.
How does Deskhero's AI capabilities improve the efficiency of helpdesk services?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This enables the company to provide quick and accurate responses to customer queries.
How does Connectivity Solutions Ltd. use the user groups feature?
Connectivity Solutions Ltd. uses the user groups feature to organize their support agents based on expertise and region. This ensures that tickets are assigned to the most suitable agent.
How does the kanban board feature help in managing resources?
The kanban board feature is used to track the progress of tickets. The AI capabilities of Deskhero enhance this feature by predicting the time required to resolve a ticket based on historical data, helping the company to manage their resources more effectively.
* This article provides an example of how a fictive company in the Network equipment manufacturers/suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
