InfraOps Solutions has a complex network infrastructure with numerous components. The company receives a large number of support requests related to different components. With Deskhero's advanced AI capabilities, InfraOps Solutions can now handle these requests more efficiently.
The AI capabilities of Deskhero allow InfraOps Solutions to leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly reduced the time taken to find the required information.
Deskhero also uses OpenAIs ChatGPT to generate suggested replies. This feature has not only reduced the response time but also improved the accuracy of the responses. The support team can now provide more precise solutions to the customers.
With Deskhero, InfraOps Solutions has been able to enhance their helpdesk services. The AI capabilities of the platform have improved the quality and speed of the services, leading to a better customer experience.
Moreover, the custom fields, user groups, and ticket management features of Deskhero have helped InfraOps Solutions in managing their helpdesk services better. The company can now handle a larger volume of support requests without compromising on the quality of service.
How does Deskhero's AI capabilities improve the quality of helpdesk services?
Deskhero's AI capabilities improve the quality of helpdesk services by providing relevant content suggestions, generating suggested replies, and enhancing search results. These features ensure that the customers receive accurate and timely responses.
How does Deskhero enhance the customer experience?
Deskhero enhances the customer experience by providing quick and accurate responses. The AI capabilities of the platform ensure that the customers get the required information or solution in the shortest possible time.
How does Deskhero help in managing the helpdesk services?
Deskhero helps in managing the helpdesk services through its custom fields, user groups, and ticket management features. These features allow the company to handle a larger volume of support requests efficiently.
* This article provides an example of how a fictive company in the Network Infrastructure Builders and Operators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
