NetSecure Solutions receives hundreds of customer queries daily, ranging from simple inquiries to complex technical issues. With Deskhero's AI capabilities, the company can quickly sort and prioritize these tickets based on their urgency and complexity. The AI uses OpenAI embeddings to understand the context of each ticket and automatically assigns it to the most suitable support agent.
The AI also suggests replies to customer queries by analyzing previous tickets and knowledge base articles. This feature has drastically reduced the time spent by support agents on researching and crafting responses, allowing them to handle more tickets within the same timeframe.
Deskhero's AI capabilities also enhance the search functionality of the platform. When a customer or a support agent searches for information in the knowledge base, the AI uses OpenAI embeddings to deliver the most relevant results. This has made the knowledge base a more effective tool for resolving customer issues.
NetSecure Solutions also leverages Deskhero's AI for website scraping. The AI can scrape data from various online sources and use it to enrich the company's knowledge base. This has enabled the company to provide more comprehensive and up-to-date information to its customers.
Overall, Deskhero's AI capabilities have transformed NetSecure Solutions' customer support operations, making them more efficient and effective.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI embeddings to understand the context of each ticket and automatically assigns it to the most suitable support agent based on its urgency and complexity.
How does the AI suggest replies to customer queries?
The AI analyzes previous tickets and knowledge base articles to suggest the most appropriate responses to customer queries.
How does Deskhero's AI enhance the search functionality?
When a customer or a support agent searches for information in the knowledge base, the AI uses OpenAI embeddings to deliver the most relevant results.
* This article provides an example of how a fictive company in the Network & Security Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
