CyberGuard Consulting maintains a vast knowledge base to assist its customers and support agents. However, managing such a large amount of information can be challenging. With Deskhero's AI capabilities, the company can easily organize and update its knowledge base.
The AI uses OpenAI embeddings to categorize knowledge base articles based on their content. This has made it easier for the company to keep its knowledge base organized and for customers and support agents to find the information they need.
Deskhero's AI also generates knowledge base articles from various file types, including Word, PowerPoint, and PDF files. This feature has streamlined the process of adding new information to the knowledge base, saving the company a significant amount of time and effort.
Furthermore, the AI enhances the search functionality of the knowledge base. It uses OpenAI embeddings to understand the context of search queries and deliver the most relevant results. This has made the knowledge base a more effective tool for resolving customer issues.
Overall, Deskhero's AI capabilities have significantly improved CyberGuard Consulting's knowledge base management, making it more efficient and user-friendly.
How does Deskhero's AI categorize knowledge base articles?
The AI uses OpenAI embeddings to understand the content of each article and categorize it accordingly.
How does the AI generate knowledge base articles from various file types?
Deskhero's AI can extract information from Word, PowerPoint, and PDF files and use it to create new knowledge base articles.
How does Deskhero's AI enhance the search functionality of the knowledge base?
The AI uses OpenAI embeddings to understand the context of search queries and deliver the most relevant results.
* This article provides an example of how a fictive company in the Network & Security Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
