NetworkShield Inc. handles a large volume of customer queries every day. With Deskhero's AI capabilities, the company can efficiently manage these queries and provide timely responses.
The AI uses OpenAI embeddings to understand the context of each query and suggest the most appropriate response. This feature has greatly reduced the time spent by support agents on crafting responses, allowing them to handle more queries within the same timeframe.
Deskhero's AI also assists in ticket management. It can sort and prioritize tickets based on their urgency and complexity, ensuring that the most critical issues are addressed first.
Furthermore, the AI enhances the search functionality of the platform. When a customer or a support agent searches for information, the AI uses OpenAI embeddings to deliver the most relevant results. This has made the platform a more effective tool for resolving customer issues.
Overall, Deskhero's AI capabilities have significantly improved NetworkShield Inc.'s helpdesk services, making them more efficient and responsive.
How does Deskhero's AI suggest responses to customer queries?
The AI uses OpenAI embeddings to understand the context of each query and suggest the most appropriate response.
How does Deskhero's AI assist in ticket management?
The AI can sort and prioritize tickets based on their urgency and complexity, ensuring that the most critical issues are addressed first.
How does Deskhero's AI enhance the search functionality of the platform?
When a customer or a support agent searches for information, the AI uses OpenAI embeddings to deliver the most relevant results.
* This article provides an example of how a fictive company in the Network & Security Consultancy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
